Technical Support

Good day to you, ZaI.MYTH!

Try to visit this page firstly: http://forums.creagames.com/index.php?/topic/654-problems-with-game-firstly-visit-this-page/. If it will not help you, so please contact us, using support tab inside the app, so we could recieve information of your RoleID and other information.

Thank you for request. Have a nice day!

Good day to you, fb10209402081541909!

There are no more problems with loginization. Our servers work stable.

Thank you for request. Have a nice day!

Good day to you, fb134838450324926!

This isn't broken and it works as it should be. Our game checks very carefully if these players are real and if you have invited them. Also the may reason may that your friends have logined from one computer or using one IP.

Thank you for request. Have a nice day!

Problem was solved. Topic is closed because of not relevant. 

Problem was solved. Topic is closed because of not relevant. 

Good day to you, lexxi!

We have checked your account and it is not in chat ban. But we have entered command (just in case) to unblock chat for you and here is screeshot of it: http://prntscr.com/d46zur. Everything should be fine now.

Thank you for request. Have a nice day!

Good day to you, SarazinSky!

We know about this bug (if it is possible to name it as bug). We have checked this by ourselves and haven't found bug in here. Seems like problem happens not with each player. We still trying to collect as much more possible info about this bug to find out from where it begins and how to solve it.

Thank you for request. Have a nice day!

Good day to you, Belle Irlan!

We can not check the reason of ban without knowing player's Facebook ID or Role ID. We can't find this Facebook ID, from which this player has created topic, in our base.

Good day to you, fb192509731190690!

Please, drop in here your roleID. We don't see this Facebook ID in our logs. This Facebook ID hasn't been banned or locked.

Thank you for request. Have a nice day!

Problem was solved. Topic is closed.

For new question, please, create new topic, so we could work with it individually.

Good day to you, Sunny!

We are glad that your problem was solved.

Thank you for request. Have a nice day!

(This page has been rewritten. We don't store applications on this page. If you don't see your application, so it means it was declined!)

We want to make our game good and comfortable, that's why we need your help. 

We need Support Managers. And this is a responsible and important job.

Conditions for our future helpers:

1. Responsibility, impartiality, adequacy;

2. Be polite with players in every situation;

2. You have to be at least 16 years old;

3. You should be online about 3 hours a day;

4. Desire to help players;

5. Knowledge of english;

6. Knowledge of important game moments;

7. You should have Skype to communicate with you. 

8. Basic knowledge of support manager's work.

 

Application example:

1. Your nickname in the game

2. Your browser MMO RPG game experience

3. Main server, that you play on, and additional servers

4. Why do you want to be Support Manager

5. A little info about yourself, what do you do, what do you like and etc.

6. Approximate time of day in which you can monitor game chats

7. Your nickname in Skype

8. Your Gmail address (others won't do)

 

If your application is suitable we'll contact you by e-mail.

For this work you'll get ingame rewards. 

For spam you'll get warning. At repeated violation - Ban at forum and community.

Good day to you, fb1086597984781665 !

If wasting of time means that you don't want to contact with technical support for solving your problem, so it means that you don't have problem or that problem isn't so important.

Thank you for request. Have a nice day!

Good day to you, fb1086597984781665!

We don't have your Facebook ID in our ticket history at all, so you have never contacted with our technical support through game support tab.

Please, contact with our technical support, using game support tab. On forum you can recieve answer faster from other players than from technical support. We need full screen screenshots any way, because we need to contact with our developers team to let them know about such bug and we need to show them where problem takes its place.

Thank you for request. Have a nice day!

Problem was solved. Topic is closed because of not relevant. 

Problem was solved. Topic is closed because of not relevant. 

Good day to you, S6.Angelfire!

As Belle Irlan has told you, so all the information is correctly. Substance of Hermit isn't available in game for purchasing. May be it will be available later. Follow our updates.

Thank you for request. Have a nice day!

P.S: Special thanks to you Belle Irlan for helping by taking part in solvation of this problem.

Good day to you, S6.Angelfire!

We in technical support work in here with lots of users and lots of information. We don't have much time for reading lots of texts or remembering from where player have cutted screenshot. We need as much more information and as clear it will be - the better we will work with this or another problem, so the faster solution will be found. Thank you for this provided information and for such detailed screenshot. This bug is not critical, but we will notify our developers team right now about this problem, so they could fix it as fast as possible.

You need to know that we are really very thankful for the full provided information.

Thank you for request. Have a nice day!

Good day to you, S6.Angelfire!

It will be not fixed right now. We have sent this information to our developers team. They will fix this bug as fast as possible, but in time they can.

Thank you for request. Have a nice day!

Problem was solved. Topic is closed. 

Good day to you, S6.Angelfire!

Thank you for this information. We will send it to our developers team, so they could fix it.

Thank you for request. Have a nice day!

Good day to you, S6.Angelfire!

Please, make full screenshot, so we could see the place where this bug happens.

Thank you for request. Have a nice day!